Contact & Support
We're here to help you get the most out of ClipKeeper.
Email Support
For questions, issues, or feedback, reach out to our support team.
support@getclipkeeper.comCommon Support Topics
Download Issues
If clips aren't downloading, try refreshing the GameChanger page and ensure you're logged into your GameChanger account. The extension only works on web.gc.com.
Pro License Activation
After purchase, copy your license key from the confirmation page. Click the ClipKeeper icon in Chrome, paste your key, and click "Activate".
File Format (.ts files)
ClipKeeper downloads videos in .ts format (MPEG Transport Stream). These files play in VLC, Windows Media Player, and most modern video players. You can convert to MP4 using free tools like HandBrake if needed.
Refund Requests
We offer a 7-day money-back guarantee on Pro subscriptions. Email us with your purchase email and we'll process your refund promptly.